FAQ

  • For Christmas delivery information, please click here for our recommended last order dates
  • For delivery information, please click here for our shipping policy
    • Can I track my order?
      Yes, but tracked delivery is an upgraded shipping option. If you did not choose a tracked shipping option during checkout, you cannot track your delivery. For more information, please check out our shipping policy.
    • What is my tracking number?
      Your order has only been sent through track and trace if you have selected this option during checkout, and you should have received this number after your order has shipped. If you paid for tracked shipping and did not receive a tracking number please let us know
    • Where is my order?
      Please allow up to a week for UK orders to arrive, and up to four weeks for international orders. Please check if your shipping address is correct. If you have not received your order after the above noted times please contact us.

    • My order arrived, but there is a product missing
      We always double check order before dispatching them, but mistakes can happen. If there is a product missing from your order, please contact us at ohgoshcindy@gmail.com with your order number.

      If your order included an A3 sized print, it will have been shipped individually as it's send inside a postal tube. It should mention ''1/2'' or ''2/2'' on the outside of the parcel, indicating that it is one part of your order, and the other part should arrive shortly.
    • Are you available for custom portraits?
      Yes, I am! Please look for ''custom portrait'' using the search bar for more info